Frequently Asked Question

1. What is IATA ?
2. What does IATA do ?
3. What is UFTAA ?
4. What is ISO 9001:2000 ?
5. What does it take to be a Hospitality Professional ?
6. Myth about Job Guarantees ?
7. Myth about Inflight Training ?

1. What is IATA ? : It is the International Air Transport Association, IATA was founded in Havana, Cuba, in April 1945. It is the prime vehicle for inter-airline cooperation in promoting safe, reliable, secure and economical air services - for the benefit of the world's consumers. At its founding, IATA had 57 Members from 31 nations, mostly in Europe and North America. Today it has over 270 Members from more than 140 nations in every part of the globe.

2. What does IATA do ? : Air transport and IATA have always been leaders in the development and implementation of global standards. IATA's role as a leader of change is to bring all of the parties together with a common vision to develop industry-wide standards. Additionally, working closely with our technology partners, IATA will ensure that all parts of the world have the support necessary not only to keep pace with, but also to benefit fully from change.

3. What is UFTAA ? :The United Federation of Travel Agent's Associations (UFTAA) emanates from the Universal Federation of Travel Agent's Associations created in Rome, Italy, on November 22nd, 1966. UFTAA was originally founded as a result of a merger of two large world organizations, FIAV and UOTAA, recognizing the need to unify travel agencies and tour operators into one international federation. UFTAA started its operation as a Confederation of international scope, representing Regional Federations comprising some 100 national associations.

UFTAA is a world body representing the travel agency and tourism industry. UFTAA effectively represents Travel Agents and Tour Operators views on both Inbound and Outbound travel by continuous dialogue and consultation with other international organizations such as the International Air Transport Association (IATA), the International Hotel and Restaurant Association (IH&RA), the International Union of Railways (IUR), the International Road Union (IRU), and the International Chamber of Commerce (ICC) etc.

4. What is ISO 9001:2000 ? : ISO is International Organization for Standardization, ISO-9000 has become an international reference for quality management requirements in business-to-business dealings.

The ISO-9000 family is primarily concerned with "quality management". This means what the organization does to fulfill :
There are eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These are :

Principle 1 Customer focus
Principle 2 Leadership
Principle 3 Involvement of people
Principle 4 Process approach
Principle 5 System approach to management
Principle 6 Continual improvement
Principle 7 Factual approach to decision making
Principle 8 Mutually beneficial supplier relationships

GIFTS is in the process of getting ISO 9001 : 2000 certification.

5. What does it take to be a Hospitality Professional ? : Today most youngsters aspire to be an air-hostess or a flight purser. However, when you wish to apply for a job, you notice that for a few handful of vacancies at times, there are over a thousand applicants. Hence, whilst going for an interview not only you should have some experience in the hospitality industry and customer service but also a thorough preparation to do well in the various stages of section viz, aptitude test, group discussions and interview.

Keeping this in mind, GIFTS conducts one of the most comprehensive training programs known as the 1 year integrated DIPLOMA in CABIN CREW, TOURISM & HOSPITALITY MANAGEMENT for prime positions in Hospitality, Travel, Tourism, Airlines, Cargo and other service Industries.

6. Myth About JOB Guarantees ? : Today several institutes have mushroomed claiming to train you and even offer a job as a cabin crew. SOme even lure you by offering job guarantees which is only a myth and used as a bait to entice you to enroll for a bits-n-pieces courses training you in aspects such as grooming, table laying, etc. which is more essential only after you are selected by an airline. In fact such training is given by the airline after they select you for a cabin crew career. We at GIFTS besides enjoying a reputation second to none inform you of the placement opportunities and our multiplacement opportunities and our multiskilled training helps you get one-up advantage and even if you do not qualify as a flight purser/air hostess your training can be useful in several other aspects of various industries.

7. Myth About INFLIGHT TRAINING ? : Many institute claims to give in-flight training to their candidates but how far it is true and the importance of the in-flight training is still a question. In the name of training the institute take the candidate for a joy ride. The importance of these in-flight training is also a matter of debate.

The eligibility criteria to work in the air lines to get is only a degree of 10+2 and some basic personality trails thus the interview are based often these trails. The interview based on self-introduction, general knowledge and personality etc situation handling. But no question on in-flight or technical is asked thus the importance of such kind of training is also in a big doubt for which the candidates has to pay huge amount of money to institute as course fees.
The real in-flight exposure is actually given by the airline themselves after they have selected the candidates.

Thus it seems that these tall claim of owing, hiring airplane and giving in-flight training just stands as advertisement gimmick to attract students.